According to the article, Crabtee stated a few points which hits the major ache of the politic in British. If politics were to compare with video games, its just like a process that requires a continuous action and reaction. There is a saying where if a gamer having a trouble, gamer will rather seek help from their game friends or so-called pro-gamer than the game designer and complain about how hard is the game. This brings a meaning where internet society works in a way where we would seek help from people which is closer to us than to a farer person. This is also what known as reciprocal online.
Another significant example would be, if you are hungry and while cooking instant mee,you found out that the packet did not provide you spice. The first thing that you do will probably call your mom and ask about the spice. However, its not your mom's fault for not putting in the spice but the manufacturer's fault. This is how society works,one will help each other within the society or group rather than find the origins for the matter. Instead of the government start to gather and provides help from the internet through government websites, it would be better if government provide alternatives for netizen to voice out through a forum or discussion group so that netizen would found some common interest within themselves and constribute to the politic.
Another point that hits the british government is that, e-democracy is still useless when user is not active in internet or not interest with your activity. As internet is a wide space for every single human, one will never ever try to google something which are not interested them, they don't even bother to type it out! Imagine that will you type wrestling when you're a nerd or just interest in girl's stuff. It would be meaningless if e-democracy apply when no user is interest about it.
In Crabtee's article, he mention about application which brings the meaning of a software/space that allows people from same interest gather together and opens up a discussion. The major problem now is there is no one starts to make these application which can change the whole society's perspective. This is known as civic hacking. The hacking here refers to software which is the application that able to change something within the society.
In a nutshell, government should first know where their citizen is, and provide them a space to connect and communicate so that government can lead them to support the e-democracy. It works as the club concept.When everyone start dancing in the pool,others will follow. The way to make them move,is simply provide the right music.